Contact Us
Email support@punchual.my and we'll get back to you within 1-2 business days. For urgent account or billing issues, please include your company name and registered email.
Getting Started
How do I create an account?
Download Punchual from the App Store or Google Play. If you're a company admin, sign up and follow the onboarding steps to set up your company profile and work schedule. Staff members are invited by their company admin.
How do I punch in / out?
Open the app, tap "Punch In", allow location access, and take a quick selfie. Punchual verifies you're at (or near) your registered office location. Tap "Punch Out" the same way when you're done for the day.
Why does Punchual need my location and camera?
Location is used to confirm you're punching in from your registered work location. The selfie helps prevent "buddy punching" (someone else clocking in for you). Both are required for accurate attendance verification — see our Privacy Policy for details on how this data is stored and protected.
Attendance & Leave
I forgot to punch in/out — what do I do?
Contact your company admin — they can review your attendance record from the admin dashboard and apply a leave or remark for that day if needed.
How do I apply for leave?
Go to the Leave tab in the app, select your leave type and dates, and submit. Your admin or department head will be notified to approve or reject the request.
Why am I marked as "Late" or "Absent"?
Status is determined by your company's configured work hours and grace period. If you believe this is incorrect, contact your company admin to review your record.
Account & Privacy
How do I reset my password?
On the login screen, tap "Forgot Password" and follow the instructions sent to your registered email.
How do I delete my account or company data?
Company admins can request full account and data deletion from Company Profile → Delete Company Account. A 30-day grace period applies before permanent erasure. Staff members should contact their company admin or email support@punchual.my directly.
Where can I read the Privacy Policy and Terms?
See our Privacy Policy and Terms of Service.
Billing & Subscriptions
How do I upgrade or change my plan?
Company admins can manage subscriptions from the Billing section of the admin dashboard.
How do I update my payment method?
Go to Billing in the admin dashboard and tap "Update Payment Method" to securely update your card via Stripe.
Who do I contact about an invoice or refund?
Email support@punchual.my with your company name and invoice reference number.
Still Need Help?
| Company | Magnus Digital Sdn Bhd |
| Support Email | support@punchual.my |
| Response Time | 1-2 business days |
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